Shipping policy
Last updated: June 4, 2026
At Herlton, we are committed to delivering your order reliably, safely, and with full transparency. This policy explains where we ship, delivery timelines, shipping costs, tracking, and how delivery issues are handled.
Shipping Locations
This shipping policy applies to orders shipped within the United Kingdom.
Orders Processing
Orders are processed within 1-2 business days after payment confirmation.
Orders placed before 17:00 (GMT) are usually processed the same or next business day. Orders placed after this time are processed on the next business day.
Orders are processed and dispatched Monday to Friday, excluding public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracker number and courier link.
Shipping Costs
We offer free tracked shipping on orders shipped within the United Kingdom.
There is no minimum order value required.
All prices displayed on our website including handling and delivery costs unless otherwise stated. Any applicable shipping fees will be clearly shown at checkout.
Delivery Times
Estimated delivery ties are as follows:
- Processing time: 1-2 business days
- Shipping (transit) time: 6-10 business days
- Estimated total delivery time: 7-12 business days
Delivery times are estimates and may vary due to courier operations, customs processing, or regional factors.
Carrier Services
Deliveries are handled by a trusted local courier once the shipment reaches the destination country.
All shipments include full tracking from dispatch to delivery.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email.
You can track your order at any time using the Track Order page on our website.
Please allow up to 24h after dispatch for tracking information to update.
Delays, Customs, and Delivery Issues
We work with reliable logistics partners to ensure smooth delivery. However, occasional delays may occur due to customs processing, courier disruptions, or high-demand periods. These factors are outside of our control.
Please ensure your shipping address is entered correctly at checkout. We are not responsible for delays, losses or failed deliveries caused by incorrect or incomplete address details.
If you experience any delivery issues to delays beyond the estimated delivery timeframe, please contact our customer support team for assistance.
Missing or Lost Packages
If your order has not arrived within 14 business days after the estimated delivery window, please contact us at
Email: info@herlton.com
Please include your order number in your message.
One the courier confirms a package is lost, you may choose between a replacement or a full refund to your original payment method.
Contact Information
Business Name: Tylria Enterprise Ltd T/A Herlton
Business Address: 71-75, Shelton Street, London, WC2H 9JQ
Company Reg. No. 17164164
Email: info@herlton.com
Phone number: 07575 396370
Opening hours: Monday to Friday, 09:00 - 17:00 (GMT)
Response time: 24-48 hours